Friendly, courteous and punctual, well done!
Jennie L., Euclid, OH – residential water damage
The work that Baker Cleaning and Restoration completed was proficient in all aspects. The staff is very professional and accommodating. The house looks very lovely and we are pleased with the results. Thank you!
Dee J., Mentor, OH – fire damage
Letter sent to both the Claims Adjuster and Baker Cleaning and Restoration
“My wife and I would like to thank both of you and your companies for handling our recent house damage claim so quickly and efficiently. Every aspect of our experience was beyond our expectations and we would qualify as fully satisfied customers of both your companies.
Thank you again for your efforts and customer skills. You made an uncomfortable event so much more bearable than expected.”
Gerald V., Mentor – repairs
“I am enclosing payment for your company’s services at our home.
Also, let me compliment Mark and his crew on the nice job they did repairing our deck. Their work was of the highest quality and they were very cooperative and neat in the process. Although we lost the big shade tree, we will enjoy using the deck they so carefully rebuilt.
Please do not hesitate to use us as a reference in the future.”
Scott D., Painesville, OH – home repairs
“I wanted to take this time to thank you personally for the services that your staff provided at the Baymont Hotel on behalf of Ecolab…
The job of cleaning dye from 97 bathtubs was not an easy one. Your staff tackled it head on and completed the job in a timely fashion and I could not be more grateful. I would highly recommend the Team of Professionals to anyone who is in need of your services.
…I tip my hat on a job well done”
Eric A., Mayfield Heights, OH – specialty cleaning
“This letter is in regards to the work that was completed at our residence by Baker Cleaning and Restoration, Inc. They have done the repairs and cleaning to our home in a timely and professional manner.
We are very satisfied with the work that has been performed. If you are in need of any repairs to your home, we highly recommend Baker Cleaning and Restoration, Inc for those repairs.”
Harry & Mary W., Mentor, OH – home repairs
“We were more than pleased with the service provided by your company. From communication to clean-up, every aspect of the repairs was handled in a professional, competent and friendly fashion. The attention to our desires and approval was most appreciated. We would have no hesitation to availing ourselves of your services again, or to refer others to your company.
Thank you for returning our home to its original state. You can be proud of the work your employees do for your company and of the over-all service your company provided to us.”
Martha & Don S., Painesville, OH – water backup from ice damage
“On August 21, 2008 I was the victim of a tragic house fire. I notified my insurance company and they referred me to Baker Cleaning and Restoration. The professionalism and friendliness of the staff (especially Kelly) was comforting and reassuring. I appreciate Baker’s prompt response to my phone calls and keeping me informed of the status of the repairs. I was pleased with the quality of work exhibited and the ability to complete the job in a timely manner. The team work and communication portrayed by the employees was extremely impressive. Most importantly, the outcome of their hard work was absolutely phenomenal and much appreciated. Baker Cleaning and Restoration exceeded my expectations of what I imagined following the fire damages. I was impressed with the quality of materials, and dedication they put into providing my family with a beautiful, comfortable new home. I highly recommend Baker Cleaning and Restoration for any and all remodeling and restoration needs. I’m truly satisfied with the remodeling done to my home and certain if given the opportunity, you would be equally impressed by the services offered by Baker Cleaning and Restoration.”
Kamelah G., Garfield Heights, OH – fire damage restoration
Note sent Insurance Company’s Blue Ribbon Program and forwarded to us:
“Just a little note to let you know the program worked great! We were very impressed with the professionalism of the Baker Company.
Especially their crew that worked at our house. They were Steve, Bill and Jeff. Normally I would not do this but, in today’s world, it is rare for me to find three guys with better work ethics.
Very Happy At This Point”
Milo E., Austinburg, OH - interior home repairs
“I want to thank you for all of your hard work and expertise repairing my home after the water damage we had. Many older homes have quirks and surprises. Ours was no exception, but your employees dealt with them and found solutions. Remember when:
- (Competitor) still couldn’t get our plaster walls dry after 6 ½ weeks? Your people fixed the problem & we dried out in 3 days!
- After 30 years, the trim we had, had discolored differently in different rooms? Your people custom mixed the stain on each piece of trim so each matched neighboring trim.
- The color of cove base I wanted, but the store kept trying to sell you a different color because they had plenty in stock? Your employee went to a number of stores until he found the exact color, and installed it that afternoon.
In these times it’s unfortunate that we hear about too many contractors that don’t follow through in their work. Your company is the exception. Your people showed up when they said they would, or called if they were going to be late. They always cleaned up at the end of the day and always acted in a courteous and professional manner. I found them to be completely trustworthy – many times I left the premises while they spent hours in the house alone, and I never had a problem with anything disappearing. Furthermore, in all those hours that I spent alone with any of the guys I never felt uncomfortable. If I ever need a professional for any repairs or remodeling work again I will call your company first.”
Pam W., Shaker Heights – water damage & repairs
Message from an Adjuster:
“Wow – that house looks amazing – your company did a great job. I will call the INSD’s Attorney today to let him know that I am releasing the RD holdback and will ask him where I am to send the check this week. …
I look forward to the next one.”
Jeff L., Euclid – house fire
“I was very pleased with your staff. They were very polite & professional. They were very through and neat. Overall, a very good job.”
Joseph R., Cleveland - kitchen fire
Excerpt from Letter sent to the Insurance Company and forwarded to us:
“…Baker Restoration has done a wonderful job. They should be used for all of your claims. They painted, repaired, recovered. They are great company, would have them any time for work needed. God Bless.”
Kathryn M., Painesville - kitchen fire
We can’t put into words how good your people were to us and how well they performed. Professionals, you bet they are in every way! I think we called to express our feelings.
Comments – you gottem! Suggestions – keep up the great work!
Murrell F., Mentor - water damage
“My wife and I returned home to a nightmare. The living room was floating in 3 inches of water and the rest of the house was very wet. The hot water tank had burst while we were away on a visit for a few days and released an untold amount of water. All the walls and the kitchen were ruined. We managed to call our insurance agency and they managed to send a “swat team” out to drain the swamp. Then a referral from a stranger made me at least ask for Mark Baker of Baker Construction for a bid. He came and did a complete work up. His demeanor and preparation. Were heads and shoulders above the rest…including the insurance adjuster! The job was an ordeal as we had to live in the reconstruction zone. The people from Baker were prompt and attentive to detail. Upon completion it was actually better than it was before the accident. I wouldn’t say it wasn’t difficultbut Baker made it better and bearable. About six month later a drunk driver came down the street and hit the pole near our house. It ripped the electric service and some fascia from the house. A call to Mark and all became well again. The same attention was there whether it was a $40,000 job or a $150. They were there, interested, and put our home and lives back together. Thanks!”
Gary and Jayne M., Mentor – residential water damage & vandalism
“The world could use more companies and people like those at Baker!”
Kristy B., Wickliffe – residential water damage
“Thank you all for such a great job with my kitchen restoration! Everyone was so thoughtful and friendly – not to mention, skilled at their work.”
Lynne B. – kitchen remodel
Thanks for getting me in so soon and being so caring. I work with the public through accounting. I will be sure to mention Baker Construction to everyone.
Ida S., Willowick – residential water damage